Legal
Privacy Policy
Read the MKR World privacy policy: what data we collect, how payments are secured, cookie use, shipping and returns terms, your rights and how to reach us. This page is maintained by MKR World and applies to every order placed on this website.
Last updated 2026 · Applies to all MKR World customers in India
Information we collect
- Name, phone number, email address and delivery address you provide at checkout.
- Order history, saved items and bag contents kept on your device or account.
- Device, browser and usage data collected automatically to improve the store.
How we use your information
- To process, pack and deliver your orders and send order updates.
- To handle damage claims, support requests and account queries.
- To share offers and new arrivals only if you opt in — unsubscribe anytime.
Payments & billing
- Payments are processed securely through PhonePe or Razorpay, our PCI-DSS compliant payment partners.
- Card, UPI and netbanking details are entered on the gateway and never stored on our servers.
- All prices are in INR and inclusive of applicable taxes.
Cookies & tracking
- Essential cookies keep your bag, wishlist and session working.
- Analytics cookies help us understand which products people love.
- You can clear or block cookies in your browser at any time.
Shipping policy
- Free shipping on all orders above ₹999 across India.
- Orders are dispatched within 24 hours of confirmation.
- Delivery typically takes 2–5 business days depending on your pin code.
Returns & refunds
- Returns are accepted only for damaged or defective products.
- No returns or exchanges for size mismatch or colour dissatisfaction.
- Raise a damage claim with an unboxing video within 48 hours of delivery.
Sharing with third parties
- Shared only with courier partners, payment gateways and support tools.
- We never sell or rent your personal data to advertisers.
- Disclosure may occur where required by Indian law.
Data security & retention
- Data is transmitted over encrypted HTTPS connections.
- Access to customer data is restricted to authorised team members.
- Order records are retained as long as required for tax and warranty purposes.
Your rights
- Request a copy, correction or deletion of your personal data.
- Withdraw marketing consent without affecting your orders.
- Ask us how your data was used — we respond within 30 days.
Children's privacy
- Our store is intended for customers aged 18 and above.
- We do not knowingly collect data from children.
- Contact us if you believe a minor has shared data with us.
Questions about your data?
Write to our privacy desk and a real person from the MKR World team will get back to you within two business days.